With over 15 years of experience and eight offices across Richmond and Hounslow, Chase Buchanan has built a reputation for delivering a personal, professional service. But as the agency grew, so did its operational demands and the systems in place were struggling to keep up.
“We were working across multiple platforms, juggling lettings, sales and accounts separately,” said Colin Deer, managing director of Chase Buchanan. “It was functional, but far from efficient. As we expanded, we needed something that would bring it all together.”
Smooth migration, strong foundations
Chase Buchanan’s leadership team knew that switching systems, especially with 15 years of legacy data, couldn’t be taken lightly. But they were equally clear: the risk of doing nothing was greater.
“We had huge volumes of historical data and understandably, that made people nervous,” adds Colin. “But Alto’s support team handled the migration seamlessly. We didn’t lose anything, and we didn’t lose any time.”
Many staff were already familiar with Alto from previous roles, which helped drive confidence. The internal buy-in was instant, and the benefits became clear almost immediately.
60 hours saved, client resolution 40% faster
Since adopting Alto, the agency has seen measurable improvements across its operations. Routine admin is faster, team communication is sharper, and client responses are quicker and more consistent.
- Over 60 hours saved per week – Across eight branches, the team now spends significantly less time on reporting, reconciliation and admin
- Faster client response times – Staff can access files from anywhere, cutting average client query resolution time by nearly 40%
- Simpler onboarding – New hires get up to speed in days, not weeks, thanks to Alto’s intuitive interface
“The amount of time we’ve saved is huge,” adds Colin. “Alto helps us focus on service, not systems and that’s exactly what we needed.”
Cloud-based access has also allowed the team to shift seamlessly between branches or work remotely without interruption. From property updates to client emails, everything is accessible, synced and tracked.
Advice from the field
The Chase Buchanan team credits their success to preparation, transparency and trusting a system designed by estate agency experts.
Colin says: “If you’re worried about migration – don’t be. Plan properly, communicate clearly, and make the most of the support available. Alto genuinely made it easy.”
About Chase Buchanan
Chase Buchanan is a leading independent estate agency operating across Richmond and Hounslow. With eight branches and a reputation for personalised service, they deliver trusted residential sales, lettings and property management. The team has been using Alto since the platform’s early days.
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Book your personalised, no-obligation demo today and see how Alto can help your estate agency thrive.
