Kings Hill Properties were dealing with slow processes and disjointed teams. This is how they simplified daily tasks and brought their branches closer together with one smart switch.
When Be Chapman joined Kings Hill Properties (KHP), the multi-branch estate agency faced significant operational hurdles.
Despite their strong reputation for customer service, outdated software meant property listings were slow to go live, basic admin tasks consumed hours of valuable time, and collaboration across branches was a constant challenge.
“I quickly realised our software was holding us back,” Be reflects. “Listings could only go live once per day, which was incredibly restrictive. Even simple tasks like uploading photos or preparing property brochures took up to an hour per listing. And remote working? It just wasn’t possible.”
Recognising the Need for Change
Their legacy software was increasingly incompatible with the flexible and efficient operation KHP aimed for. The frustration was tangible across their branches, with staff spending hours weekly on repetitive admin tasks. It was clear to Be that something had to change, not just to save time, but to improve the agency’s professionalism and internal teamwork.
Seamless Transition to Alto
After exploring options, KHP chose Alto in 2019 for its cloud-based, intuitive platform. Despite initial reservations about migrating systems, the transition was remarkably smooth.
“Our old system compared to Alto is genuinely incomparable,” Be explains. “Within weeks, tasks that previously took us hours were completed in minutes. Brochures are automated and property listings go live instantly. The immediate improvement was astonishing.”
Immediate Time Savings and Enhanced Collaboration
Switching to Alto quickly resulted in substantial improvements. Admin tasks that previously consumed up to 10 hours each week were dramatically reduced, freeing staff to focus more on client service and high-value activities.
Beyond time savings, Alto also fundamentally enhanced how KHP’s teams operated together. With cloud-based access, staff at different branches could collaborate in real-time, seamlessly working together even from remote locations.
“The biggest gain for us has been how Alto enhanced our teamwork,” Be says. “Branches now collaborate effortlessly, creating a much more cohesive and efficient team environment.”
Improved Professionalism Through Automation
Alto’s automated features significantly elevated KHP’s operational professionalism. Automated templates and auto-prompted letters ensure consistent, professional communication with clients. Listings are updated in real-time, maintaining accuracy without additional effort from staff.
“Alto’s automation drastically reduced our workload, making our operations quicker, simpler, and far more professional,” Be notes. “It’s improved our reputation and client experience immensely.”
A Future-Proof Solution
Today, Alto is integral to KHP’s daily operations, driving significant operational improvements and elevating the client experience. Staff satisfaction has soared as tedious admin tasks have been minimised, allowing the team to focus on delivering exceptional service.
“Alto isn’t just better software. The efficiencies and improvements we’ve seen are undeniable, and our team simply couldn’t imagine returning to our old system.”
Be’s message to agencies considering a CRM upgrade is clear and straightforward:
“If you’re thinking about Alto, don’t hesitate. The real-time updates, automated workflows, and improved collaboration capabilities are transformative. Alto doesn’t just make you more efficient—it makes your whole agency more professional and competitive. Switching is genuinely the best decision we’ve made.”
