Backed by a market-leading property management business in China and with over 300 years experience across the team, Let UK Home launched just over a year ago with some big ambitions to scale quickly.
They expanded quickly from 1 branch to 3 across London, Birmingham and Manchester. As growth accelerated, cracks began to show. Their outdated CRM meant deadlines slipped, landlords were left waiting and admin was piling up. With their tech letting them down, they worried these inefficiencies could stall, or even derail, their ambitious UK expansion.
For Let UK Home, manual tasks were taking up too much time, they were living in endless spreadsheets trying to keep on top of the day-to-day operations .
“Our biggest challenge is making sure everything’s on track — especially the compliance side. Without a solid CRM system, those compliance details can easily get lost, like an ECR expiry date or a gas safety check deadline. You can’t do it all on an Excel spreadsheet.”
Trapped by out-dated tech
Let UK Home’s outdated CRM was slowing them down, lacking the automation, control, and integrations needed for a high-performing, multi-branch agency.
“Chasing rental payments and managing rental statements becomes a real hassle without the right CRM system.”
The team faced challenges in communication and visibility across their locations. Spreadsheets and emails weren’t enough to keep on top of compliance or provide the collaboration the team needed.
“You need to make sure you are effective and efficient in property management. It’s important to stand out as it’s a highly competitive market. Agencies need software that can help you do that.”
Switching to Alto in record time
Let UK Home was up and running on Alto within a month, with the support of Alto’s training platform and customer success team. They received 1-on-1 support to ensure the migration went smoothly and fit within their deadlines.
“Our onboarding coordinator was really helpful. Whenever we had questions, she or the help desk got back to us quickly.”
Once live, Alto delivered a centralised system where the branches could share documents, track communication, and manage listings effectively – all via an intuitive platform.
Gone are the days of spreadsheets and time-consuming manual tasks. With Alto, Let UK Home has entered a new era. Rental payments are on time, compliance is covered and room for growth unlocked.
Happier clients, bigger portfolio
Alto uses intelligent AI and automation to take the pressure off agents and their daily tasks. Let UK Home set up automated rent reminders to contact tenants a week before their rent is due.
The result? Significantly reduced late payments, happier landlords and saving the equivalent of 20 hours a month on chasing payments.
“We use automated rent reminders. Once we put those automations in place, late rent payments dropped significantly. This meant happier clients, and more business opportunities for us.”
Working smarter, not harder
Alto offers an intuitive dashboard that gives team leaders real-time visibility into tasks and team performance. The diary feature also makes it easy to track colleagues’ schedules, even across sites.
“As a team leader, it’s much easier for me to monitor the team, it’s reduced my workload significantly. Everyone’s performance is more visible, and I can see when things are overdue.”
The email marketing capabilities within Alto gave Let UK Home the ability to embed videos in applicant emails and track engagement metrics, such as opens and clicks. This enabled them to deliver a best customer experience and move towards a more data-driven approach to lettings.
“Knowing who has opened our emails and what link they have clicked helps us understand what the customer wants and what they are interested in.”
Seamless integrations
Alto boasts an impressive portfolio of partner software integrations are designed to make life simpler, all from the comfort of the CRM platform. With instant access to a host of useful lettings tools, Let UK Home has curated an impressive tech stack, all within the same workflow.
Let UK Home was able to curate a collection of proptech tools like Fixflo and InventoryBase, to suit their specific needs.
“The ability to integrate with other Proptech software is really helpful. We use platforms like Fixflo and InventoryBase, and integrating them with Alto is really convenient. It’s made life so much easier.”
Across every challenge, from outdated systems and overburdened teams to ambitious growth goals, Alto proved to be the game-changer for Let UK Home.
“We’re no longer held back by inefficient systems. With Alto supporting us, we can confidently double or even triple our branch growth over the next 12 months. All while knowing the tools are there to handle the workload and keep everything running smoothly.”
Ready to kick off your journey with Alto? Get in touch today.
