Mike Neville Estate Agents is a long-established independent agency, known for providing expert support across sales and lettings in their local market. Their team takes pride in offering a high-touch, responsive service but as they grew, so did the admin burden.
“It’s made a huge difference – we’re saving time, delivering a better experience, and our clients are more engaged than ever.” – Chris Brett, Assistant Branch Manager, Mike Neville Estate Agents
Despite using Alto to manage day-to-day operations, one part of the process was still holding them back: client communication.
Keeping vendors and buyers in the loop was starting to become a drain. Simple updates – like viewing feedback or changes in sales status – often triggered a chain of phone calls and emails.
The result? Hours lost every week to admin, and a growing sense of frustration for clients waiting on information.
The team knew something had to change. They needed a way to keep clients informed, without it eating into their time.
The turning point: Alto & PropertyFile
That’s when they turned to PropertyFile, Alto’s integrated client communication tool.
It offered exactly what they needed: a way for clients to log in, see real-time updates on viewings, offers and sales progression, and stay in the loop without constantly chasing the office.
“The beauty of PropertyFile is that it works directly with Alto”, said Chris Brett, Assistant Branch Manager, at Mike Neville Estate Agents. “We didn’t have to change our process, we just turned it on and it started saving us time straight away.”
Fewer phone calls, more time back
With PropertyFile in place, vendors can now check their portal for instant updates – from feedback and offers to sales progress. That’s significantly reduced the number of routine calls the team handles each day.
“The difference is huge”, said Chris. “We’re not fielding endless update calls anymore and that gives us more space to focus on progressing sales and delivering a better service.”
Clients feel more informed and in control
Rather than waiting to be told what’s happening, vendors are now logging in, checking updates, and even contacting the team with more informed questions.
“Vendors are more engaged now”, says Chris. “They’re calling us with context, already up to speed which makes conversations far more productive.”
PropertyFile’s online valuation and viewing widgets feed directly into Alto — meaning new leads are captured automatically and actioned faster.
“People can request valuations straight from our site, and it drops right into Alto. It’s a massive time saver.”
Since rolling out PropertyFile, Mike Neville Estate Agents has:
- Saved hours of admin every week by reducing routine client calls
- Improved client satisfaction with real-time, transparent updates
- Boosted efficiency through seamless lead capture and auto-sync with Alto
- Delivered a more modern experience that supports their reputation for quality service
The bottom line
Alto helped Mike Neville Estate Agents cut through the admin, reduce stress, and put client communication on autopilot – without sacrificing the personal touch.
Their team is now more focused, their clients are better informed, and the business is running smoother than ever.
Want to see how Alto can do the same for your agency?
