“Alto aligns perfectly with how we work, and it just makes life easier.” – Roger Andrews, Director, Regions Estates
Regions Estates is a multi-branch estate agency with big ambitions and a strong reputation for delivering expert sales, lettings, and property management services across Middlesex and West London. Since launching in 2009, they’ve grown steadily, adapting to market changes and new demands while maintaining a sharp focus on service.
But as the team expanded, they hit a familiar challenge: their existing CRM couldn’t keep up.
As business accelerated, Regions Estates needed more from their tech. Their previous software wasn’t scaling with them – and it was starting to show:
- Admin was piling up.
- Communication with clients was harder to manage.
- Navigating change in an unpredictable market was becoming increasingly time-consuming.
“We were growing, but the system we were using wasn’t. We needed a platform that could support the size we were becoming and where we wanted to go”, said Roger Andrews, Director at Regions Estates.
The team wanted a modern CRM that could reduce admin, improve oversight, and give them the headroom to focus on delivering a great client experience – not chasing paperwork.
The solution? Switching to Alto.
Regions Estates made the move to Alto and it quickly became the backbone of their operations. Alto gave them a centralised platform that could handle everything from lead management to automated communications and sales progression.
“We chose Alto for its clean design, wide-ranging features, and because we knew it would grow with us. It just felt like the right fit straight away”, added Andrews.
Admin off the team’s plate
Alto’s built-in automation has taken the pressure off the team by handling day-to-day tasks behind the scenes – from reminders and communication logs to progression workflows.
“The automation frees up time. It lets us focus on what really matters: helping clients and moving the business forward.”
With Alto’s integrated communication tools, every call, email and note is automatically recorded and linked to the right contact and property. That’s made follow-ups faster and service more consistent across the board.
“It’s all there in one place – we’re no longer hunting through inboxes or trying to remember who said what. It’s transformed the way we communicate”, added Andrews.
Despite the scale of the change, switching to Alto was seamless. The team was up and running quickly, thanks to tailored onboarding and responsive support when they needed it.
“The training modules were easy to follow, and the support team was always there to help. It meant the transition barely disrupted our day-to-day.”
Most importantly, Alto has given the business the freedom to grow. Whether adding branches, expanding services, or bringing in new team members, the platform flexes with them without ever getting in the way.
“Alto gives us confidence that we can grow without worrying about whether the software can keep up. It just works”, said Andrews.
Since adopting Alto, Regions Estates has:
- Saved hours each week on routine admin and manual tasks
- Improved client service by making all communication accessible and consistent
- Scaled more confidently, knowing their CRM can support future growth
- Reduced stress across the team, with clearer workflows and automation handling the basics
“We’re more efficient, more organised, and more focused. Alto has helped us step things up without overloading the team. It’s made a real difference.”
For Roger and his team, switching to Alto was more than a tech upgrade — it was a strategic decision that unlocked time, clarity, and space to grow.
With Alto’s scalability and ongoing support, Regions Estates now has the tools in place to keep evolving — without slowing down.
See Alto in action
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