As White House Lettings grew, their legacy system struggled to keep up. Admin tasks piled up, responses were delayed, and the team was constantly on the back foot.
When Ian Richardson launched White House Lettings over a decade ago, he built the business around one thing: personal service. But as the agency grew, the systems behind it didn’t. Manual rent reconciliation. Endless admin. Limited remote access. And a team that was always playing catch-up.
“We were firefighting,” Ian says. “Rent payments took hours, chasing paperwork was constant, and we couldn’t respond to clients as quickly as we wanted to.”
At the heart of the problem was their outdated legacy system Jupix that couldn’t keep up.
When Growth Meets Gridlock
On paper, the agency was thriving. A loyal client base. A growing team. Strong word-of-mouth referrals. But behind the scenes, the cracks were showing.
Admin was eating into client time. The team couldn’t work flexibly. And every week, hours were being lost to double-checking data and manually reconciling rent payments.
The breaking point came during a particularly busy month-end.
“We were late on reconciliations,” explains Ian. “Chasing the same details over and over, and I realised: this isn’t sustainable.”
Out with the Old, In with Alto
Changing core systems is never a small decision. Ian was nervous about disruption, data loss, and downtime.
“I expected a headache,” he says. “But the Alto team made it feel easy.”
With guided onboarding, a clear migration plan, and a responsive support team, the switch was seamless. Alto helped map existing workflows, ensure nothing got lost in the transfer, and trained the team using easy-to-follow videos.
“Honestly, it was quicker and smoother than I imagined. We were up and running in no time.”
Rent Day, Reimagined
The results came fast.
- Rent reconciliations that took hours now take minutes.
- The team saves over 10 hours of admin every week.
- Client queries are answered faster—with everything stored and trackable.
- Staff can work from anywhere, no longer chained to the office.
Systems That Actually Work for You
With Alto, White House Lettings finally had a system that worked for them—not against them. Key changes included:
- Cloud-based access: No more location restrictions. Whether on-site or working remotely, the team could log in and manage everything in real time.
- Streamlined workflows: Automated payment tracking and reconciliations meant fewer errors and less time spent checking numbers.
- Centralised communication: Built-in tools allowed for faster, clearer messaging between team members, landlords, and tenants.
- User-friendly interface: Staff picked it up fast, with minimal disruption and no drop in productivity.
“It wasn’t just about the software—it was the headspace it gave us. Everything became lighter.”
Back to What Matters: Clients and Growth
For Ian, the biggest win wasn’t just saved hours. It was getting back to the business he wanted to run: one built on great service and strong relationships.
“When you’re constantly stuck in admin, it shows. With Alto, we’ve raised our game. We reply faster, follow up better, and our clients notice.”
And as the agency continues to grow, Ian knows Alto will scale with them.
“We’re future-proof now. The system doesn’t need workarounds—it just works.”
About White House Lettings
- Founded: Over 10 years ago
- Alto customer since: 2021
- Location: Milton Keynes, Buckinghamshire
